INFO & FAQ

AC Filters should be pulled from the wall unit, washed with a mixture of warm water and soap, then allowed to completely dry before reinstalling. This should be done at least once a month during usage as it helps with the cooling performance.

Dishwasher - For best performance, use a quality detergent and rinse aid along with a bottle of dishwasher cleaner every 6 months. 

Washer/Dryer – No Large Items (Examples: Blankets, Bedspreads, Comforters or Rugs). Clean dryer lint trap after every use.

Be prepared; have back up batteries for the items that require them. 

Smoke alarms will require a either a 9-Volt rectangular battery or 2 “AA” batteries. 

Rectangular shaped digital thermostats require 2 “AAA” batteries. 

Garage key pads require a 9-Volt rectangular battery. 

Garage remotes require 1 or 2 (CR 2032) 3-Volt lithium coin cell batteries.

During cold winter months, condensation will appear on the window glass. Things that can help prevent (not eliminate) this are: 

• Keep bedroom doors open and ceiling fans moving on low to help air circulation.

• Keep bathroom doors closed during and after each use of the shower or bath. Keep the bathroom fan running during and for 20 minutes after each use. 

• Open blinds during the day to allow heat from the sun to help with any extra moisture. 

• Using a towel to wipe off the moisture that may appear on the window glass will help prevent the drywall around the window from staying wet. 

• Prevent placing large items of furniture in front of the windows as this prevents good air movement. 

• Make sure windows are completely tight and locked during winter months. 

• Keeping the thermostat at a minimum temperature if leaving the apartment for an extended period of time can help prevent pipes from freezing.

• Run range hood fan while cooking. 

Check that “Safety Beam Eyes” are lined up and that nothing is blocking their connection. 

• During cold months, ice can form on the bottom of the garage door which could prevent it from completely closing. 

• Helpful hint - During cold months, take the garage door remote inside when not in use.

• Power outages may prevent you from opening you garage door.

• During normal business hours, contact your Property Manager first as they have an override key that will give you access. Most likely they can get to your site before a Technician can travel there. 

• Every garage is wired for safety with a GFCI outlet located on one of the electrical outlets. If you have lost power to your garage, the GFCI reset button on that outlet may need to be reset. 

• Occasionally, an electrical breaker can flip in your breaker box leaving you without electricity. Check your breaker box for breaker marked garage, completely flip breaker to the off position, then to the on position.

• If you are physically unable to change bulbs, we are willing to install the bulbs that you purchase. 

• Kitchen ceiling light replacement bulbs – lights requires 2 – (T8) 48” fluorescent bulbs.

• Bathroom vanity lights – Requires 4 (G40) Clear or white globe bulbs that are 40 watts each. 

• Bathroom hanging vanity lights – Requires 3 - 60 watt light bulbs. 

• Over the kitchen sink lights – Requires 1 – (T5) 21” fluorescent bulb. 

• Garage light bulbs – 1 CFL twist bulb 13 watt. 

• Garage door opener bulbs – 1CFL twist bulb 13 watt or 1 standard 60 watt bulb. 

• Ceiling fan light bulbs – Vary.

• Under cabinet replacement bulbs – 13 watt/T5/21”.

Round thermostats are preset to go no lower than 55 degrees and no higher than 75 degrees. If you force the thermostats beyond one of these settings you will break the stops, which will break the thermostat.

Key pads are run by battery; if yours is not working then the battery may need to be replaced.        

To prevent being locked out of your apartment, we suggest you have a copy of your apartment key stored in your garage or held by a friend.

Rectangular Digital Thermostats are run by battery and generally signal when the battery is low and in need of replacement. On the upper right corner of the thermostat there is a defined spot that shows where you push down. By pushing on this spot the cover will open up displaying where the battery needs to be replaced. Replace the battery and set back into place. Make sure battery “poles” are in the correct position.

Chirping from a smoke alarm is a signal that the battery needs to be replaced. We have 2 style covers for smoke alarms in our units. Battery replacements for each style are as follows: 

Style #1 - Grab the smoke alarm cover and turn it to the left. This should allow your cover to come loose. Detach the old battery from the wire harness and install the new battery. Line up the grooves in the plate on the wall, insert cover and turn it to the right catching the plate and holding the cover in place.  

Style #2 – This smoke alarm face plate has a push button hatch that when pressed will drop open. Replace battery, making sure that the “poles” are in the correct position, then press the hatch back into place.

Purchase a plastic drain screen that will help catch hair, this will help with preventing clogs. 

Purchase a toilet plunger. Flush only toilet paper; no feminine products, cotton swabs, etc. are to be flushed down the toilet. 

GFCI outlets are located in the bathroom, kitchen and garage. If power is not present in the outlet near these areas, try resetting the GFCI button on the outlet before calling maintenance.